How do I book online?
To schedule online, simply provide the details of your request, your contact information, select a date and time, and await confirmation.
Can I trust my cleaner?
Yes. Our cleaners are carefully vetted, insured and bonded, and trained to deliver professional results.
Who provides the supplies?
We bring our own professional-grade supplies and equipment. If you prefer we use specific products, just let us know.
When will I get charged?
You are charged after your cleaning is completed. We will always confirm pricing with you before any work begins.
Are you insured and bonded?
Yes, HiClean is fully insured and bonded for your peace of mind.
What happens if I need to cancel or reschedule?
Simply let us know your preferred timing, and we'll adjust our schedule to meet your needs.
What happens if I see things that were not properly cleaned?
Contact us and we will make it right. Your satisfaction is our priority.
What should I do with my pets while you're cleaning?
We are pet-friendly. We just ask that pets are secured in a comfortable area so our team can work efficiently.
What happens if my cleaner doesn't show up in the estimated time slot?
We will notify you of any delay and reschedule promptly if needed.
What is the recommended home cleaning service frequency?
Most homes benefit from weekly or bi-weekly cleaning, but we tailor the frequency to your needs.
Can I set up recurring cleans?
Yes, we offer recurring cleaning schedules on a weekly, bi-weekly, or monthly basis.
Can I give my cleaner a key?
Yes, many clients provide keys or entry instructions. Keys are labelled and stored securely.
Do I have to be home or at work when my cleaning occurs?
No. As long as we have access instructions, you can go about your day.
Do I need to sign a contract?
No long-term contracts are required for residential cleaning.
Should I tip my cleaner?
Tips are never expected but always appreciated. 100% of tips go to your cleaner.
How far in advance do I need to book my cleaning appointment?
We recommend booking a few days in advance, but we will do our best to accommodate last-minute requests.
